❓ Frequently Asked Questions
Find answers to common questions about our jewelry
Ordering & Payment
How do I place an order?
Browse our collection, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details. We accept all major credit cards, PayPal, and offer financing options through Affirm.
Is it safe to buy jewelry online?
Absolutely! We use industry-standard SSL encryption to protect your information. All shipments are fully insured, and we offer a 30-day money-back guarantee so you can shop with confidence.
Do you offer financing?
Yes! We partner with Affirm and PayPal Credit to offer flexible payment plans. You can see your financing options at checkout with no impact to your credit score.
Can I cancel or modify my order?
Contact us immediately if you need to cancel or modify your order. If it hasn't shipped yet, we can usually accommodate changes. Once shipped, you can return the item within 30 days.
Product Questions
Are your diamonds certified?
Yes! All diamonds 0.30ct and larger come with certification from independent gemological laboratories (GIA, AGS, or IGI). Certificates verify the diamond's quality and characteristics.
What's the difference between natural and lab-grown diamonds?
Lab-grown diamonds are chemically, physically, and optically identical to natural diamonds. The only difference is their origin. Lab-grown diamonds are typically 30-40% less expensive and are an ethical, sustainable choice.
What metals do you offer?
We offer 14K and 18K gold (yellow, white, and rose), platinum, and sterling silver. Each metal has different properties - our team can help you choose the best option for your needs.
Can I see the jewelry in person?
We're an online-only retailer, which allows us to offer better prices. However, we offer free returns within 30 days, so you can try the jewelry at home risk-free.
Do you have photos of the actual item I'll receive?
Product photos are representative of the style. For diamond jewelry, each stone is unique. We provide detailed specifications and certifications so you know exactly what you're getting.
Sizing & Customization
How do I find my ring size?
Check out our Ring Size Guide for detailed instructions. We also offer free ring sizers - just contact us to request one.
Can rings be resized?
Most rings can be resized up or down by 1-2 sizes. We offer one free resizing within 60 days of purchase. Some designs (like eternity bands) cannot be resized.
Do you offer engraving?
Yes! We offer complimentary engraving on most rings (up to 25 characters). Add your engraving message at checkout. Note: Engraved items cannot be returned.
Can I customize a design?
Absolutely! Many of our pieces can be customized with different metals, stone sizes, or design elements. Contact our team to discuss your custom jewelry vision.
Care & Warranty
How do I care for my jewelry?
Visit our Jewelry Care Guide for detailed instructions by metal type. Generally, clean regularly with mild soap and water, store separately, and remove before swimming or exercising.
What's covered under warranty?
All jewelry comes with a lifetime warranty against manufacturing defects. This includes issues with prongs, settings, or metal quality. Normal wear and tear, loss, or damage is not covered.
Do you offer cleaning and maintenance?
Yes! We offer free annual inspections and professional cleaning. We'll check prongs, clean your jewelry, and ensure everything is in perfect condition.
What if a stone falls out?
If a stone falls out due to a manufacturing defect within the warranty period, we'll replace it free of charge. Contact us immediately if you lose a stone.
Shipping & Returns
How long does shipping take?
Standard shipping is free and takes 3-5 business days. Express shipping (1-2 days) is available for $29.99. International orders take 7-14 business days.
What's your return policy?
We offer a 30-day money-back guarantee. Return any item in original condition for a full refund. Return shipping is free. See our Shipping & Returns page for details.
Do you ship internationally?
Yes! We ship to over 50 countries. International customers are responsible for customs fees and import duties. Delivery takes 7-14 business days.
Is shipping insured?
Yes! All shipments are fully insured and require a signature. You'll receive tracking information as soon as your order ships.
About Our Marketplace
How does The Diamond Price jewelry marketplace work?
The Diamond Price operates as an affiliate marketplace. We curate and showcase beautiful jewelry from trusted vendor partners, but we don't sell jewelry directly. When you find a piece you love, clicking "Shop Now" takes you to the vendor's website where you complete your purchase.
Do you handle the checkout and shipping?
No, all transactions, shipping, and customer service are handled directly by our vendor partners. This allows them to provide you with their full range of services including warranties, resizing, returns, and ongoing support.
Do you earn commissions on purchases?
Yes, we're transparent about this. When you make a purchase through our affiliate links, we may earn a commission from the vendor. This doesn't increase your price—vendors pay us a referral fee as a thank you for connecting them with customers. These commissions help us maintain our free diamond pricing tools and educational content.
How do you choose your vendor partners?
We only partner with established, reputable jewelers who meet our strict standards for quality, customer service, and ethical practices. Every vendor is carefully vetted to ensure they offer exceptional products and reliable service.
Who do I contact if I have questions about a specific product?
For questions about specific products, pricing, availability, or orders, please contact the vendor directly through their website. Each vendor has dedicated customer service teams ready to help. For questions about The Diamond Price platform, our pricing tools, or general jewelry education, feel free to contact us.
Are the prices on your site accurate?
We strive to display the most current pricing from our vendor partners. However, prices may change, and the final price will be confirmed on the vendor's website at checkout. We recommend clicking through to verify current pricing and availability.
What if I have an issue with my order?
Since orders are processed directly by our vendor partners, any issues with orders, shipping, returns, or product quality should be directed to the vendor's customer service team. Our vendors are committed to customer satisfaction and will work with you to resolve any concerns.
Still Have Questions?
We're here to help! Our jewelry experts are available to answer any questions you may have.
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